PRIVACY POLICY

Introduction

Purpose

At AFG Companies, we value your privacy. To put that into practice, we take reasonable steps toward protecting your privacy and managing your information.

This Privacy Policy describes the information we collect, where it comes from, how it’s used, and how it is stored.

This Privacy Policy also includes information to help you understand how your choices can change the collection and usage of certain information and how you can contact us with questions or concerns.

By using this Website, any software associated with us or created by us, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy.

Scope

This Privacy Policy at https://afgcompanies.com/privacy-policy/ applies to our website at https://afgcompanies.com (the “Website”), to visitors and users of our Website, as well as any other related websites, products, and services that refer or link to this Privacy Policy. It does not apply to any information we collect through channels, online or offline, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you.

For your convenience, AFG Companies’ websites may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them because other websites may not treat information collected online in the same manner as we do. Those privacy policies may include information about viewing, editing, downloading, or removing information or opting out of certain practices. We are not responsible for those websites’ privacy practices, advertising, products, or content.

Updates and Changes

If we decide to change our Privacy Policy, we will post those changes at https://afgcompanies.com/privacy-policy/.

If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements and updates.

Problems/Questions

If you have questions or concerns about our Privacy Policy, contact us at support@afgcompanies.com.

What Information We Collect

This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information may contact us through the address or phone numbers provided on our Website or through our support email at support@afgcompanies.com.

Information You Provide to Us

Information we collect is intended to enter into a transaction with you specific to using our software or distinct Website pages, as we as monitoring the use and functionality of our software and Website pages. In this case, the type of information we collect is visible on the respective pages or inside the software.

Information you provide to us when communicating with us or using the Website and software may include the following:

Our Website uses browser cookies to gather information on usage
Our software may, with your permission, send us statistics about its use
Our servers maintain industry-standard activity logs, including web page visits, IP addresses you connect from, referrer details such as header and user-agent, in sent or received email envelopes, and other information.

Information We Collect About You

Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and the technical efficiencies of our Website and services (such as time to connect to the Website or download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer.

In gathering information, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data).

We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website by collecting, aggregating, and using information from or about you, such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Website, the search queries you use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us or third parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services, to improve our products and services.

We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information, to prevent fraud or purchase email lists from third parties for advertising and marketing purposes.

If you access the Website using a device, we may collect the following device data:

Device Type
Operating System
Unique device identifiers
Device settings
Geo-location data
IP addresses
Browser type
Browser ID
Clickstream data
User workflow progress

We do not seek to or intentionally collect other information about you ourselves or from third parties other than in direct connection with Website page forms that you fill in or in our software as part of a transaction you enter into with us.

How We Use Personal Information

We collect personal information so that we can:

Operate and improve our Website and software
Operate our business
Improve our goods and services
Communicate with you
Ensure compliance with the law
To conduct business with you

Operate and Improve our Website and Software

Here are some examples of what we mean by operate and improve our Website and software:

Keep the Website and software running
Personalize your website and software experience
Provide support and respond to questions from users
Maintain security of information and data
Address network functioning, engineering, and troubleshooting issues
Prevent fraud
Process payments
Grant access to the Website and software
Register user accounts
Attribute content to the right person

Improve our Website

Improve, personalize, and expand our website
Personalize experiences
Understand and analyze how you use our website
Learn about users’ needs
Track traffic patterns and Website usage
Customize our recommendations and promotions for you

Operate our Business

Here are some examples of what we mean by operating our business:

Keep AFG Companies running
Provide our offerings
Comply with legal requirements
Fulfill orders and deliveries
Recruit team members
Administer our business and keep proper records
Engage in the sale of all or part of our business

Improve Our Goods and Services

Here are some examples of what we mean by improving our goods and services:

Develop new products, services, or features
Measure, support, and improve our offerings
Analyze trends and research to improve our products and services

Communicate With You

Here are some examples of what we mean by communicating with you directly or through one of our partners:

Provide customer service
Email you, mail you, or contact you in other ways you approve, such as phone or text
Provide updates and other information relating to the Website and software
Send you marketing messages
Send surveys
Launch and operate promotions
Suggest products or services of interest
Contact you for research or informational purposes
Enable online registration and provide customer service for registration
Email newsletters

Ensure Compliance With the Law

Prevent fraud
Investigate atypical usage
Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process
Comply with law
Prevent fraud and reduce credit risks
Cooperate with police and other governmental authorities when subject to judicial or administrative process (such as a subpoena) or as provided by law
Respond to civil or criminal investigations, claims, or lawsuits
Respond as we believe is necessary or appropriate to prevent physical harm or financial loss
Protect the rights, property, or safety of visitors to the Website or the public
Resolve disputes

How We Share Personal Information

We do not share your personal information outside the Company except as required by law, as part of your interaction with third-party companies you conduct business with and facilitated by us, or as disclosed elsewhere in this Privacy Policy.

Location of Personal Information

We must, of course, store and process your data somewhere. We store or process your data only in the United States.

How We Secure Information

We believe in providing a safe and secure experience for all of our users and visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information.

While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for business purposes can ever be completely secure. No security measures are perfect or impenetrable. We cannot guarantee:

that your information will only be viewed by approved people
that information you share will remain private
that information you share will not become publicly available

You can reduce the chances of these things happening by using a strong password, not re-using passwords, and protecting your devices against viruses and other malware.

Business Transactions

If we sell our assets or merge with another company, or if our company goes out of business, user information used by the business will be one of our assets that might be transferred to our successor. You consent to that successor’s use of your information, subject to the terms of this Privacy Policy.

Access and Choice

You have choices about the information we collect.

If you do not want to agree to how we’ve said that we might use your personal information, your first and best step is to not submit any of that information to us.

If you do not want to receive emails that we send, including those with information or promotions, you can unsubscribe to those emails by clicking the unsubscribe link, responding with “unsubscribe,” or contacting the “help” email address below.

Keep in mind that as part of a business transaction you have entered into with us or a 3rd party we facilitate business for, you may receive communication from us using the personal information you provided to us.

If you do not want to receive other marketing materials from us or if you do not want us to share your personal information with other entities as described in this Privacy Policy, please send us your name, address, and email address, together with a statement that you want to opt-out from information sharing or receiving materials (or both).

Please send your information and request to:

support@afgcompanies.com

1900 Champagne Blvd, Grapevine, Texas 76051

Children’s Personal Information

Unless expressly stated, none of our websites or software are intended to be used by children under the age of 13. Children under the age of 13 may not use or submit any information, and their guardians should not permit them to do so. The Company does not seek to or intentionally collect personal information from children under 13. If such a child or their guardian alerts us, we will take reasonable steps to delete any such information as quickly as possible.

California Privacy Rights

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights concerning that information. In particular, you have a right to request that we provide you with the following information:

The categories and specific pieces of personal information we have collected about you;
The categories of sources from which we collect personal information;
The purposes for collecting, using, or selling personal information;
The categories of third parties with which we share personal information;
For companies that disclose personal information for a business purpose, the categories of personal information disclosed about you for a business purpose and
For companies that “sell” personal information, the categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.

You have the right to request that we disclose to you the personal information we collect, use, or disclose, and information about our data practices:

Please send your request to:

support@afgcompanies.com.com

1900 Champagne Blvd, Grapevine, Texas 76051

Note that we have provided the information described in (2)-(5) in this Privacy Policy as well as the categories for item (1). We may have collected these types of information in the last 12 months.

Concerning item (6), we do not “sell” personal information as the CCPA defines. If we sell your personal information as defined by the CCPA, you have a right to opt out of selling your personal information.

You also have a right to request that we delete personal information under certain circumstances, subject to exceptions under the law.

Please send your request to:

support@afgcompanies.com.com

1900 Champagne Blvd, Grapevine, Texas 76051

Finally, you have a right not to be discriminated against for exercising rights provided by the CCPA.

Information for Users in Europe and Elsewhere Outside the U.S.

If you use our Website outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. If applicable, you may have a right to claim compensation for damages caused by a breach of relevant data protection laws.

Updated: March 27, 2024